Check In: After 2pm – please contact reception during reception hours for late check-ins (after 5pm).
Check Out: Before 10pm
Reception Hours: 9am–5pm daily, including public holidays.
Deposits and Payments: A deposit is required at the time of booking. The park will process a charge against your credit card and send a confirmation to the email address supplied.
Changes and Cancellations: If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit.
Normal Season: During the low season, deposits will only be refunded if the park is notified of your cancellation more than 1 week prior to your scheduled arrival (less an administration fee of $50). If notice of your cancellation is received after this time the park may retain the deposit paid.
Peak Season: Deposits for reservations made wholly or partially in high and mid seasons will only be refunded if you notify the park of your cancellation at least 1 week prior to your scheduled arrival (less an administration fee of $50). If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold.
Special Promotions: Bookings made under special promotional discounted rates (advance purchase, stay pay deals, etc.) are heavily discounted, required booking deposits must be paid in full at the time of booking, changes or cancellations are not permitted, no refunds will be issued for cancellations or change of date.
Early Departures: We do not refund should you cut short your reservation or holiday.
Damages: Damages, extra cleaning fee or caretaker call out fee may be charged to your account if deemed necessary by manager, up to $250.
Pet Policy: Dogs are welcome on application at Manager’s discretion. Please contact us directly on 02 6372 1090 to discuss your pet and travel needs. Dogs are welcome in our caravan and camping area but sadly they cannot stay in our cabin accommodation. Acceptance is at managers’ discretion and we do reserve the right to refuse any animals. Please call our park to discuss your needs and those of your dog.